Account Manager, Laura Batchelor, has been promoted to Client Services Director as we restructure the business to support future growth ambitions, which includes doubling turnover by 2020.
Laura’s increased remit will see her assume responsibility for managing the client services department supporting the ongoing development of the business, in particular focusing on internal talent management.
With 15 years agency experience working on accounts such as Asda, Sheards Accountancy and insolvency specialists Poppleton and Appleby, Laura has spent the past two years with us in an account manager role, developing and implementing client marketing and PR strategies. During the past six months, she has embraced additional aspects to her role, which has included overhauling the organisation’s staff recruitment, retention and ongoing employee development.
During 2018, KC Communications invested over £17,000 on a programme of employee training and development adopting a holistic approach to employee care, focusing on health and wellbeing to boost productivity and encourage a healthy work-life balance.
Laura said of her new role:
“I am eager to support the team in their development here at KC Communications. We are truly committed to supporting the people and clients who contribute to the business and my role will focus on that. Our success with new client wins and maintaining current clients is down to the amazing team’s ability to service their clients’ and respond to their needs.”
Katrina Cliffe, founder and managing director of KC Communications, added:
“Laura’s new role is the first internal promotion since we were established in 2014 and recognises a shift in our approach and the clients we work with to support our future ambitions. Laura’s promotion is just one of the exciting things we currently have in the pipeline and I’m excited about what we can further achieve with this new structure in place. In particular, I look forward to seeing how this will positively impact on our client delivery.”
KC Communications’ clients span across the manufacturing, hospitality, professional services and property sectors which include Heald Ltd, Manor House Lindley and Round Foundry Marshall’s Mill.